Hi, I’m Jay Lawlor.
Senior Product Design Leader
As a Senior Product Design Leader, I specialize in balancing complex business and technical requirements with fierce advocacy for the user. I don’t just design screens; I design the way teams work. By setting high standards for both design systems and operational processes, I help organizations navigate ambiguity, optimize workflows, and launch successful, scalable initiatives.
What I Offer:
- Cross-Functional Leadership: Expert at bridging gaps between Design, Engineering, Product, and Business to align strategy and execution.
- Design Operations: Streamlining workflows, establishing process standards, and leading PI Planning to optimize team velocity.
- User Advocacy & Accessibility: Championing inclusive design principles and ensuring technical builds meet high user experience standards.
- Strategic Product Vision: Translating complex business goals and technical constraints into intuitive, scalable design solutions.
- Design Systems: Building and maintaining systems that ensure consistency and speed to market.
- Talent Development: “Player-coach” mentorship that empowers designers to articulate decisions and grow their careers.
“Jay consistently delivers above and beyond as both a Super IC and a design leader. He brings a rare blend of tenacity and empathy, enabling him to hit business goals while earning the trust of peers, leadership, and cross-functional partners alike.
Whether he’s mapping user flows and journeys, shaping product strategy, or crafting new patterns for a design system, Jay always leads with curiosity. He asks “why” at every turn, driven by a passion for solving root problems regardless of scale or complexity. He’s a fierce advocate for users, aligning design excellence with business outcomes and internal standards.
If you’re looking for a player-coach, Staff or Principal Designer, Design Lead, UX or Product Manager who can ramp up quickly, bring fresh perspective, and contribute deep expertise—Jay is the one.”
Chris Burbank, Sr. UX Designer
Featured case study
Managing design team in releasing Personalized and Streamlined Scheduling in CVS Health ‘Super App’
Managed a team that delivered a 0-1 end-to-end design that simplified a multi-step scheduling process from fifteen screens to seven, creating a personalized and faster experience for patients to schedule appointments.
