Design Leadership
I bring a wealth of expertise as a seasoned design leader, having amassed over 20 years of experience in delivering digital products. My approach combines curiosity, passion, and empathy to address the needs of both users and organizational stakeholders. With a proven track record, I am driven by the desire to solve complex problems and create meaningful solutions.
Experience
20+ years enabling design solutions for start-ups, small businesses, non-profits, and Fortune 500 companies.
I currently serve as a Senior Design Manager at CVS Health®, guiding a team of Experience Designers in delivering digital solutions for patients scheduling more than 23 million annual appointments at MinuteClinic® and CVS Pharmacy®.
Colleague & Client Kudos
Jay has played a crucial role in helping the Scheduling Train meet its ambitious mission to consolidate and centralize the scheduling platform across all Lines of Business at CVS, in support of our key OKR “Make it as easy as possible for everyone to be able to schedule a visit”. His contributions to team collaboration, PI Planning, design process optimization and team mentorship are widely praised by colleagues.”
Say Hello
I’m always interested to meet others passionate about designing exceptional user experiences and/or discussing team leadership. Drop me a note and say hello: Jay [at] jaylawlor.com. Visit my contact page for more ways to connect.