Jay Lawlor
Senior Product Designer
Senior Product Designer with extensive experience designing consumer and enterprise digital products across web and mobile platforms. Proven track record leading product strategy, defining intuitive user experiences, and transforming complex business challenges into scalable solutions that drive measurable outcomes.
Recent Accomplishments
Led design for CVS Health’s multi-year scheduling transformation that has improved the experience for 21M+ patients annually, reducing time-to-schedule by 53%, increasing conversions 19%, and 1 million+ related health services added to appointments.
“Jay consistently delivers above and beyond as both a Super IC and a design leader. He brings a rare blend of tenacity and empathy, enabling him to hit business goals while earning the trust of peers, leadership, and cross-functional partners alike.
Whether he’s mapping user flows and journeys, shaping product strategy, or crafting new patterns for a design system, Jay always leads with curiosity. He asks “why” at every turn, driven by a passion for solving root problems regardless of scale or complexity. He’s a fierce advocate for users, aligning design excellence with business outcomes and internal standards.
If you’re looking for a player-coach, Staff or Principal Designer, Design Lead, UX or Product Manager who can ramp up quickly, bring fresh perspective, and contribute deep expertise—Jay is the one.”
Chris Burbank, Sr. UX Designer