Hi, I’m Jay Lawlor.
Senior Product Design Leader
As a Senior Product Design Leader, I specialize in balancing complex business and technical requirements with fierce advocacy for the user. I don’t just design screens; I design the way teams work. By setting high standards for both design systems and operational processes, I help organizations navigate ambiguity, optimize workflows, and launch successful, scalable initiatives.
What I Offer:
- Cross-Functional Leadership: Expert at bridging gaps between Design, Engineering, Product, and Business to align strategy and execution.
- Design Operations: Streamlining workflows, establishing process standards, and leading PI Planning to optimize team velocity.
- User Advocacy & Accessibility: Championing inclusive design principles and ensuring technical builds meet high user experience standards.
- Strategic Product Vision: Translating complex business goals and technical constraints into intuitive, scalable design solutions.
- Design Systems: Building and maintaining systems that ensure consistency and speed to market.
- Talent Development: “Player-coach” mentorship that empowers designers to articulate decisions and grow their careers.
Portfolio
A Better Way to Book: Redesigning MinuteClinic’s Appointment Selection
From Siloed to Seamless:
Designing CVS Health’s Unified Scheduling Platform
Streamlined for Scale:
Designing CVS Super App’s Personalized Scheduling
“Jay consistently delivers above and beyond as both a Super IC and a design leader. He brings a rare blend of tenacity and empathy, enabling him to hit business goals while earning the trust of peers, leadership, and cross-functional partners alike.
Whether he’s mapping user flows and journeys, shaping product strategy, or crafting new patterns for a design system, Jay always leads with curiosity. He asks “why” at every turn, driven by a passion for solving root problems regardless of scale or complexity. He’s a fierce advocate for users, aligning design excellence with business outcomes and internal standards.
If you’re looking for a player-coach, Staff or Principal Designer, Design Lead, UX or Product Manager who can ramp up quickly, bring fresh perspective, and contribute deep expertise—Jay is the one.”
Chris Burbank, Sr. UX Designer