I am a UX design leader with a passion for designing high-quality, innovative, and accessible digital experiences. I bring 20+ years of expertise designing user experiences across a diversity of organizations. I have a proven record of solving complex problems and creating meaningful solutions. 

Aug 2021 – present

CVS Health is an industry leader in reaching people to provide them with the affordable, quality health care and wellness services they need to live their healthiest lives. I lead a design team in delivering industry-leading, innovative, and accessible user experiences for the 23 million+ customers who schedule appointments with CVS Pharmacy and MinuteClinic. I collaborate to deliver unified experiences across CVS Health and a seamless user experience across desktop, mobile web, and native applications.

Remote, Jan 2024 – present

• Directly lead a team of experience designers for Enterprise Scheduling
• Oversee capacity planning and design work, earning a value score of 99.5% for providing significant business value
• Led design team in launching Next Generation Scheduling experience across all platforms, increasing scheduling conversions 10%
• Lead cross-functional team delivering high-quality, innovative, and WCAG compliant designs
• Mentor and coach designers in design strategy, design systems, the craft of UX and UI design, organizational goals, and individual career development
• Support and contribute to UX strategy across diverse scheduling projects
• Promote the adoption of end-to-end strategic design thinking and enterprise design system
• Work collaboratively with product and engineering leadership in agile ideation and delivery
• Ensure a seamless experience across desktop, mobile web, and native app platforms
• Partner with leadership colleagues to deliver a unified and cohesive design experience

Remote, Sep 2023 – Jan 2024

• Defined workflow design strategy, organized, and facilitated quarterly design planning, and managed agile sprint projects to drive a culture of design excellence for health scheduling
• Coached experience designers in embracing a high standard of design output for exceptional customer experiences and alignment with business objectives
• Engaged with organizational leaders to articulate design strategies, present design proposals, and document outcomes

Remote, Jan 2023 – Sep 2023

• Led UX strategy and mentored designers on UX strategy, design process, and UX designs
• Collaborated with Visual Design Lead on design process to ensure a consistent customer experience in implementing our new enterprise design system
• Collaborated with partners to refine product requirements
• Facilitated design PI planning story mapping sessions and weekly design syncs

Remote, Feb 2022 – Jan 2023

• Led UX strategy and contributed designs from concept through market launch, in collaboration with Content and Accessibility designers
• Partnered with product and engineering on requirements to align on best experience for our users, technical viability, and business objectives
• Facilitated design PI planning story mapping sessions and weekly design syncs

Contractor • Remote, Aug 2021 – Feb 2022

• Responsible for UX strategy and designs
• Collaborated with UI, Content, and Accessibility designers in advancing UX strategy and translating wireframes into high-fidelity visual designs for handoff to developers

Wheelhouse Publishers was an independent publishing house focused on fiction mystery/thriller and romance genres. Wheelhouse was an early entrant into the e-book space, offering opportunities for talented writers to find success in the highly competitive fiction book publishing industry.

Remote, Sep 2014 – Aug 2021

• Responsible for all aspects of user experience research, strategy, and design for multiple author websites, serialized fiction mobile app, and digital media campaigns
• Websites and digital campaigns drove engagement rates that exceeded industry benchmarks by 10-20% and generated an ROI of 162%
• Responsible for business strategy and operations, author product strategy, and digital marketing that reached 100,000s of readers and generated nearly 1 million e-book downloads worldwide

Creative Digital UX delivered innovative website designs for start-ups, small businesses, and non-profits to create outstanding user experiences and help clients achieve their goals.

Principal Designer & Founder

Remote, Jun 2000 – Aug 2021

• Led end-to-end design process from UX discovery through pixel-perfect visual designs for start-ups, small businesses, and non-profits

Housed at the Harvard Kennedy School, CID works across Harvard University and a global network of researchers and practitioners to build, convene, and deploy talent to address the world’s most pressing challenges.

Economist and Webmaster

Cambridge, MA, Apr 1997 – Jun 2000

• Managed team supporting center-wide research and analysis, often in demanding environment as we were at the forefront of consulting on global economic events
• Designed and was webmaster for center’s original research and public websites

S&P Global provides respected benchmarks, perspectives and solutions for commodity and energy markets, helping customers zoom in on the near term and zoom out for the big picture.

Economist

Washington, DC, Jan 1995 – Mar 1997

• Produced cost-price analysis to effectively articulate industry economic outlooks
• Rapidly problem-solved to revise outlooks in response to sudden changes in the market

• Figma
• Miro
• Confluence
• Sketch
• Adobe Photoshop
• Balsamiq
• Invision
• UserTesting
• Userfeel
• Microsoft 365
• Adobe Analytics
• Quantum Metrics

The University of Connecticut • Storrs, CT
Sep 1993 – Aug 1995
M.A. in Economics

Stonehill College • Easton, MA
Sep 1989 – May 1993
B.A. in Managerial Economics